Duluth, Minnesota’s Channel 6 News Highlights the Impact that Transition2Work Makes on the Community
Posted on April 12, 2017
Georgia Ellyse, a reporter for NBC affiliate KBJR 6 in Duluth, MN, spoke with Transition2Work participant, John Keith about his experience with our program and how much volunteering at the Red Cross and giving back to the community has had a tremendous impact on him.
How do employers and employees move forward after an on the job injury? Typically the process involves complex workers comp paperwork, expensive doctors appointments and idle time for the injured employee. Transition2Work, a nationwide ReEmployAbilty program, is a benefit offered by 210 employers in the Northland. The model is designed to benefit injured workers, local non profits and the business that offers it.
“Right after I was injured I went from 100 miles an hour to zero. I sat home for a few weeks. You don’t mean to do it but a person starts to question their self worth,” says John Keith a participant of the Transition2Work program.
Under strict medical limitations Keith suffered a back injury in December and hasn’t been to work since, but in February he began his Transition2Work participation at the red crosses where he’s helped install more than 400 smoke detectors in the Northland.
“I really think it’s aided tremendously in my recovery,” says Keith.
Dan Williams Executive Director of The American Red Cross Northern Minnesota is one of 320 non-profits in the Northland that provide an environment where Transition2Work participants can serve.
“When someone has an injury at work or has an injury they are dealing with before they can return to work having a sense of purpose and getting out and doing something worthwhile every day makes a big difference towards their likelihood of being able to return to work” says Williams.
Williams says since fall of 2015…injured workers in the ReEmployAbility program have provided his organization with more than 3,000 hours of volunteer services equating to close to 50,000 dollars of volunteer time.
“It’s really been a fantastic program that’s made a difference in our community and it really shows that our employers don’t just employ people but they are apart of the community,”
Overall 61 percent referred to ReEmployAbility will return to work after participating in the transition to work program. We’re also told even after the injured workers recover many of them will continue volunteering at the organization they were matched with.
For the original report go to http://www.kbjr6.com/story/35126698/making-a-difference-reemployability.
Posted on April 3, 2017
The annual RIMS Conference & Exhibition is quickly approaching and the ReEmployAbility team is ready to take on the City of Brotherly Love by storm.
For those who may be unfamiliar with the conference, each year thousands of risk professionals – including executives with risk management interests, brokers, insurers, and service providers – attend the event seeking professional development and networking opportunities.
This year’s conference theme is “Revolution,” and ReEmployAbility founders Debra Livingston and Frances Ford said that there is no better way to describe the essence of what the RIMS Conference is all about.
“You would think that in an industry that dates back as far as this one does, there would be little room for growth and development,” Debra said. “However, each year, the RIMS exhibitor hall proves to be the epicenter of revolutionary ideas and innovation for the industry.”
Frances agreed and added that during the four day event, the exhibit hall is the ideal place for attendees to enjoy the educational agenda, the exchange of new ideas, and the discovery of new products and services.
“Most of those in attendance understand the value of the hall,” Frances said. “The exhibit hall allows attendees the opportunity to conceptualize how new services could be deployed in their own organization. Risk Managers attending often have key objectives to focus on, and the exhibit hall is the hub of all that’s available to help employers find solutions to meet their most challenging concerns.”
Making a Revolutionary Impact
We here at ReEmployAbility are no strangers to revolutionary ideas. For over the past 13 years, we have created innovative solutions for the workers’ compensation industry that has helped make us the nation’s largest provider of early return-to-work services and transitional employment programs. Our Transition2Work program provides simple, fast, safe return to work solutions to help control the rising costs of workers’ compensation while positively influencing the lives of the program participants.
Something visitors to the exhibitor hall definitely will not want to miss is the Thought Leader Theater, which offers attendees other opportunities to learn through interactive discussions on a variety of industry topics. The educational agenda focuses on expanding the audience’s awareness of new concepts and innovative loss containment strategies and services.
Frances will apply her keen insight and over 25 years of industry experience during a session entitled, “Measuring the True Value of Return-to Work Programs.” The session will be held at 12:30 p.m. on Monday, April 24. During this session, the audience will examine a case study and explore methods of measuring the full value of return-to-work and learn how to calculate the direct and indirect claim costs by using benchmarks to assess program effectiveness.
Meet Our Team
As always, customer satisfaction is our top priority, and we have spent the past year developing a high-performance team dedicated to providing excellence in customer service. This year, conference attendees can meet our team and discuss how we have enhanced our process by investing and leveraging new technology that will streamline the customer experience and make it more efficient.
Attendees will also get a chance to meet our new Director of Sales, Victoria Giuliani. Victoria has brought over 25 years of retail executive management experience and client service expertise to the team.
“This has been an amazing seven months at ReEmployAbility,” Victoria said. “I feel so fortunate to be working with such a strong team. We all share the same dedication and willingness to evolve our program.”
Her commitment to providing the best customer service as well as her passion to help the injured employee and the community are traits that make her the perfect fit here at ReEmployAbility. This will be her first time experiencing all that the RIMS conference has to offer.
“I am looking forward to the conference and meeting leaders in the industry,” Victoria said. “This will be a great opportunity to have one-on-one conversations and get a better understanding of the specific needs they have regarding return to work.”
Joining Victoria will be a familiar face to one and all, Account Executive Mary Bennett. Mary has attended the conference since 2008 and said that RIMS is more than connecting and networking with clients.
“I have found that the ultimate goal of attending the conference is having the ability to educate people about our Transition2Work program and providing this amazing cost saving solution to many return-to-work issues,” Mary said.
Stop by Booth #1805
After catching Frances’ session, make sure to stop by booth #1805 to meet Victoria, Mary and the rest of the ReEmployAbility sales team. While there, make sure to enter for your chance to win an Apple iPad.
See you in Philly!
Posted on March 14, 2017
What’s better than helping thousands of injured workers get back to work quickly while they heal? Also helping to make a positive impact on the community!
At ReEmployAbility, we believe in the value of return to work as the single most important factor that will drive success in a workers’ compensation program. That’s why more than a decade ago, we created Transition2Work to engage employees in their local community while they recover from an on-the-job injury. By combining business and community, everyone benefits.
Each year, we tabulate our program results so we can efficiently gauge the impact that our program has had on all of our partners, including the injured employee, nonprofit organizations, the community, employers, and carriers throughout the year.
The results are in!
Key highlights from ReEmployAbility’s Program Results Summary include:
Creating Positive Outcomes for Injured Workers –
Transition2Work allows employees to focus on their capabilities, linking them with an appropriate nonprofit assignment in their own community, helping them quickly and safely return to productive, rewarding work while they heal.
- In 2016, Transition2Work benefited injured workers by achieving a 99 percent placement success rate and securing appropriate nonprofit assignment in less than two business days.
- 58 percent of the injured employees referred to the Transition2Work program participate in a nonprofit assignment and those who participate volunteer for an average of 54 days in the assignment.
- Overall, 61 percent of employees referred will successfully return-to-work with their pre-injury employer, reach Maximum Medical Improvement (MMI), or settle their Workers’ Compensation claim, which benefits the employee, employer, and insurance company.
Making an Impact on the Community –
Each year, Transition2Work connects thousands of national and local organizations throughout the US with program participants who provide much-needed assistance to help them achieve their valuable service initiatives.
- During 2016, the company added over 5,000 new partners to its network, raising the total to more than 35,000 nationwide.
- To date, Transition2Work program participants have provided approximately 5 million volunteer hours to local and national nonprofit organizations.
- In 2016 alone, participants in our program had an estimated economic impact on nonprofits organizations, valued over $40 million.
Achieving Results for Our Clients –
Working together with our clients, we have achieved incredible results. By bringing together business and community, the benefits are mutual and all parties thrive.
- Through the Transition2Work Program, employees gain an improved sense of value as they engage in the community while they recover.
- Injured employees are often introduced to volunteerism through Transition2Work and gain new experiences in a fresh environment while making a difference in the community.
- Employers and carriers realize an average indemnity savings of more than $4,300 per claim referred to the Transition2Work program.
Return-to-Work programs such as Transition2Work allow injured workers to engage in meaningful and productive work, keep a flexible work schedule, maintain daily work habits, make a positive impact on the community, and return to work faster. The Transition2Work Program Results Summary is available. Learn more about program highlights, client savings, and positive outcomes resulting from Transition2Work in our 2016 Program Results Summary.
Posted on January 24, 2017
For many in the workers’ compensation and risk management industry, implementing an effective return-to-work program is the key to reducing claim costs and getting the injured worker back into the workforce as quickly as possible.
Over 13 years ago, ReEmployAbility made it our mission to create an innovative, cost-effective solution in return-to-work that would not only help the injured worker get back to work faster, but would also give them a sense of purpose.
While in our Transition2Work program, injured workers are placed in non-profit organizations across the country, where they are able to give back to their community as they recover.
Roger Adame, a Waste Management employee who was injured on the job, spoke to Reno, Nevada’s ABC KOLO 8 News Now about his injury and how the Transition2Work program has helped him during recovery.
Adame was placed at Catholic Charities, a thrift shop in Reno. In the article, Adame said, “To come here, and… get out of the house, to do something different you know, it is eye-opening, And I enjoy it.”
Like many other injured workers who have participated in the Transition2Work program, Adame said that he planned on continuing to volunteer at Catholic Charities even after he returns back to his job at Waste Management.
The result and experience that Waste Management and Adame has had is what we have always strived for in this program. Giving back to the community and giving the injured workers a sense of purpose is what drives us every day.
Research indicates there are many mental and physical health benefits to volunteering. Programs such as Transition2Work that place injured workers in volunteer assignments with nonprofit organizations can help achieve positive outcomes and provide many benefits for aiding recovery, such as: combating depression, improving health faster, and developing new skills and experiences. Read more about the benefits here.
This makes Transition2Work a winning combination for everyone involved.
Over the past 13 years, more than 2.8 million volunteer hours have been assigned through the Transition2Work program. If you would like to become a non-profit partner, contact us today to learn more about the benefits of joining ReEmployAbility’s national nonprofit network.
Posted on December 22, 2016
Here at ReEmployAbility, there is a strong passion for service to the community. In fact, it is the cornerstone of what makes our Transition2Work program such a success. When we place injured workers at non-profit organizations, the transitional assignments provide an improved sense of value and self-esteem and help injured employees heal while making a valuable contribution to the community.
Our dedication to the community does not stop there. We are constantly looking for new ways to give back to the community. This past weekend is a great example of our commitment. We held our annual company-wide food drive and Co-founders Deb Livingston and Frances Ford gathered the troops and headed to Metropolitan Ministries – a local organization that provides support to those who are homeless or who are at risk of becoming homeless by assisting them with food, clothing, shelter, and other services – to lend a hand.
“We have volunteered at Metropolitan Ministries for the past 8 years,” Deb said. “It’s a tradition that we are very proud of and we are so grateful to have a team that is just as dedicated to giving back as we are.”
This years’ experience was a little different than what the crew is used to. In the previous years they have assisted families in the Holiday Tent. There they would help families “shop” for groceries and toys, entertain the kids, and provide refreshments to the families.
This year they worked in the kitchen preparing and serving food for the families who live in Metropolitan Ministries’ Outreach Center, a transitional housing development. Working in the kitchen, preparing food for hundreds was harder work for the team, but they all felt that it was worth it.
“It was really an eye-opening experience,” Deb said. “You don’t realize what a great need there is in our community and how much and how many people Metropolitan Ministries helps on a daily basis. It is such a great organization and I am proud to dedicate my time and call the organization a non-profit partner.”
First time volunteer Crystal Dixon, a Sales Assistant for ReEmployAbility, said that many people may get caught up in their own to realize all of the luxuries that many of us have.
“The experience was both heartwarming and heart-wrenching at the same time,” Crystal said. “Volunteering at Metropolitan Ministries gave me only a glimpse into how hard the staff works to provide for families and the community on a daily basis. They were all so friendly, and so grateful for our help, that I can only imagine how loved the families they feed on a regular basis must feel.”
Crystal added that though this was her first time volunteering for the ministry, it has inspired her to give more.
“I’ll definitely be volunteering my time and resources regularly to do my part to help keep this ministry thriving in our community,” she said.
Though volunteering is extremely popular around the holidays, Metropolitan Ministries needs help year round. The organization is always open to any donations you may have throughout the year. Please visit their website to find out information on all of the many ways you can give back.
Posted on December 8, 2016
We would like to say congratulations to our longtime partner, CPC Logistics, for being recognized with The Comp Laude™ 2016 Honor Roll Award by WorkCompCentral in November.
The Comp Laude™ Awards were established in 2011 by WorkCompCentral and each year, industry professionals gather to recognize outstanding contributions and achievements in workers compensation. The awards recognize a variety of recipients, including attorneys, medical and insurance professionals, claims adjusters, and injured workers. The winners are chosen based on integrity, excellence, and success in the industry.
CPC Logistics was nominated due to its commitment to improving its return to work program for injured workers. The company has invested in improving its injured workers’ overall experience and that includes forming partnerships with providers such as ReEmployAbility. As a result of this commitment, CPC Logistics has improved injured worker outcomes and reduced lost time days. We are proud to be a part of their return to work program initiatives and are glad to see that their experience with our program has been a positive one.
Anne Albalch, Workers Compensation Manager at CPC Logistics, recently explained how the Transition2Work program helped improve workers comp outcomes. In the example she used, while in the program, an injured employee started working at Habitat for Humanity to help transition back to full-duty. While in the program, the employee was continuing to make progress medically toward a full recovery.
Not only did the employee recover faster, the employee also stated, “I cannot mention how beneficial that program was to help me through this time while I was out. The sense of purpose and the continued schedule made this time a lot easier.”
The experience proved to be a positive one as that employee received an award from Habitat for Humanity for the work provided while there.
“We believe whole-heartedly that our collaboration between our partners and our valued employees makes a huge difference in arriving at the best possible outcome, and we are thrilled that WorkCompCentral recognized us for it,” Anne said in the CPC Logistics press release.
Congratulations to Anne and the rest of the CPC Logistics team. We look forward to many more years of partnership, helping CPC Logistics provide a positive experience to its injured employees.
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Posted on November 29, 2016
This year the National Workers’ Compensation and Disability Conference & Expo is being held in one of America’s most beloved and historical cities – New Orleans. If this is your first, or your twentieth time visiting the city, you know that there is so much that New Orleans has to offer. Here is a list of our top six things to do while you’re in New Orleans for NWCDC.
It goes without saying that Bourbon Street is synonymous with New Orleans. Located in the heart of the French Quarter, one can get lost in the ambiance as the lights hypnotize and sounds of brass bands waif through the air. Temptation draws you in, as America’s most famous party street is sure to offer something for everyone. So throw on some beads and take a stroll down Bourbon Street, you are sure to experience Mardi Gras any day of the week.
Though Bourbon Street is most often the go-to spot for any New Orleans tourist, if you want a more authentic, more relaxed look into the NOLA life, Frenchmen Street is a must. Known as the “locals’ version of Bourbon Street,” Frenchmen is the live music and entertainment district in the Marigny neighborhood, located near the French Quarter. With the focus more on entertainment, you can really experience the city’s vibe and culture. The street encompasses everything New Orleans is.
Café Du Monde
On the edge of Jackson Square lies the original sweet spot of New Orleans. Known as the original French Market coffee stand, Café Du Monde opened in 1862 with only one thing on the menu – the beignet, the state donut of Louisiana. There are now eight locations throughout the city, but the original café is open 24 hours a day, seven days a week, so you can enjoy a chicory coffee and a beignet any time you would like.
As a National Historic Landmark, Jackson Square is the perfect place to slow down and soak in the peaceful side of New Orleans. It is where visitors can wander through the timeless grounds, surrounded by art and culture as museums, galleries and restaurants line the street. It is also home to the elegant St. Louis Cathedral. Visitors can also get a mystical experience as tarot readers, gypsies, and fortune tellers are common place in the square.
Ride a Streetcar
While in New Orleans riding a streetcar is tantamount to visiting Bourbon Street – it is a must. The streetcars are a great way to give your feet a little rest and still explore all that New Orleans has to offer. There are currently six routes that explore the historic streets. So make sure you climb aboard and really get into the historic spirit.
Visit Booth 1709
Sure New Orleans has a lot to offer outside of the Convention center. But while you’re attending the National Workers’ Compensation and Disability Conference, make sure to stop by Booth 1709 in the main exhibit hall. Meet with us and register to win a Bose bluetooth speaker. We will be on hand to discuss Transition2Work as an employer solution for accommodating occupational and non-occupational disabilities. Find out about our programs to help reduce workers’ compensation and disability claim costs by returning injured employees to the workforce as soon as they are released to modified duty. We’re looking forward to seeing you there!
Posted on November 14, 2016
For the past 13 years, we have led the way in the claims industry with innovative and proven solutions for workers’ compensation claims. Since the beginning, vocational services have been the core of our business. We continue to use unique strategies for each claim and provide new resources and solutions for injured workers to find new opportunities that help resolve claims quickly.
Our vocational services have proven effective over the years, however, many adjusters and attorneys often struggle to determine the best time to begin the process. Unfortunately, there are some who wait until the last minute to begin the process. That decision to wait can hinder the outcome and lead to higher claims costs. Don’t wait until mediation when you’re starting to face deadlines.
Though we often recommend beginning the moment the injured worker reaches Maximum Medical Improvement (MMI), recently there have been changes to Florida law that would make it more advantageous to begin well before that.
In April, during the case of Castellanos v. Next Door, the court ruled that the state’s attorney-fee caps in the workers’ compensation law’s legal fee schedule were unconstitutional, saying it was a violation of due process. In June, there was a second significant case, Westphal v. City of St. Petersburg case, in which the court ruled that the 104 week limitation on all forms of temporary indemnity is unconstitutional and increased the statutory cap for indemnity to 260 weeks, or five years. These rulings could mean more costs for employers and carriers.
Because every case is different, here are five reasons why you should utilize vocational services long before the injured worker reaches MMI:
Allows time to obtain information on medical restrictions
In some cases, the physical restrictions may be unknown or unclear. Earlier referral allows sufficient time to communicate with the treating physicians to clarify the restrictions so placement services are appropriate for the individual.
An awareness of all barriers
Beginning with a reemployment assessment provides an opportunity to explore the injured worker’s education, work experience, and transferable skills, in conjunction with medical limitations. Based upon the individual’s capabilities and/or limitations, the appropriate course for action can be determined for the case.
Provide opportunities for personal development
Understanding the potential barriers involved in return to work gives us the ability to find the appropriate resources for each injured worker. This may include educational and/or retraining opportunities.
Ample time to prepare for litigation
Because the Permanent Total Disability (PTD) petition comes right on the heels of MMI, there is often little time to take all of the proper steps to fully prepare for trial. Early referral allows sufficient time to obtain comprehensive vocational services.
This is a no brainer. With the new law extending the indemnity time from 104 weeks to 260, this is undoubtedly going to incur more costs due to greater claim duration. Starting the vocational process earlier is proactive and can help resolve the claim faster.
Contact ReEmployAbility to learn more about how we can help your injured workers get back to work faster! Call toll free: 1-866-663-9880 or email: email@example.com.
Posted on November 7, 2016
During the summer of 2014, the ALS Ice Bucket Challenge took social media by storm, as millions of people across the world doused themselves, and each other, with buckets of ice water. Though there were some who may have associated the challenge as a way to goof off or participate in a new trend, the real goal behind the challenge was to raise awareness about Amyotrophic Lateral Sclerosis (ALS).
ALS, also known to many as Lou Gehrig’s disease, is a progressive neurodegenerative disease that affects nerve cells in the brain and the spinal cord. It is a debilitating disease, which leads to paralysis, respiratory failure, and eventually death. What is worse – there is no cure.
The ALS Association estimates that there are about 30,000 Americans currently living with ALS, and on average, there are more than 5,600 people diagnosed a year.
In November 2015, Diane Mummaw, a friend and industry colleague of ReEmployAbility, was diagnosed with ALS.
“When I was diagnosed, I knew very little about the disease,” Diane said. “Of course, I was aware of the Ice Bucket Challenge, but very little beyond that.”
The more Diane learned, the more she realized that this disease will not only affect her, but it will have an impactful and lasting effect on her family and friends as well.
Preparing for What Lies Ahead
“There is nothing that can really prepare you for what lies ahead,” she said. “There are so many things you need to consider when you begin this journey, and no one’s journey is ever the same. This disease has a unique effect on everyone. But I did realize that eventually, I will have to rely heavily on my family to get through this.”
Because this disease eventually leads to paralysis, Diane knew that she would have to be proactive and start renovating her home and making the proper arrangements to make that transition easier.
“My home renovations are in full swing and I’m staying with my son and daughter-in-law during the chaos,” she said. “I expect my home to be completed in the next two weeks and I’m very excited by all that is being done.”
Renovations include a bathroom expansion with a zero entry shower, the widening of doorways inside and out, and new flooring throughout her house.
Diane has been very fortunate as her progression has been – what her neurologist has claimed to be – unusually slow. The disease often leads to rapid nerve and muscle loss.
“I am very fortunate to report I have only suffered some minor additional loss to my arm and hand strength,” she said. “I continue to deal with fatigue, but I’m learning to manage it.”
Though she is strong enough to continue working for now, she will go on disability in January.
“Once I go on disability, it will give me an opportunity to spend more time with my family and dedicate more time to my advocacy,” she said.
Fighting for Awareness
Since her diagnosis, Diane has not only spent her time finding out all that she can about her disease, she has also devoted her time to becoming an ALS Advocate and spreading awareness about ALS. This year, Diane traveled to Washington, DC with her son and other advocates for the National ALS Advocacy Day and Public Policy Conference. There she shared her story with Congress and learned about the latest policies and initiatives.
“It was important for me to make this trip,” Diane said. “You never know how this disease will affect you, or how quickly. I am glad I went. Not only did it give me an opportunity to hear other stories, it was a way for me to connect my story with what is happening in Washington.”
According to the ALS Association’s website, the policy issues included legislation to waive the five-month waiting period for Social Security Disability benefits for people living with ALS and further support of the Dormant Therapies Act of 2014, which provides incentives to drug makers to develop medications that may not be profitable. She said that the trip was eye-opening and she is looking forward to heading back to Washington in 2017.
Not only is the disease a physical burden for those diagnosed, the disease also carries a hefty financial burden. Diane said that the projected annual cost for a patient is $75,000, much to which is paid out of pocket, as many of the medical costs associated with the disease are not covered by insurance.
How You Can Help
In an effort to help Diane with the high cost of the disease, her friends and family set up a Go Fund Me page. GoFundMe is a crowdfunding platform that allows people to raise money.
“I am extremely fortunate to be surrounded by such an amazing support system,” she said. “Their continual support and love is really what is helping me get through this with such optimism and hope. I am blessed to have them in my life.”
Her Go Fund Me page has currently raised over $30,000. Her family and friends have also created a team to participate in the Walk to Defeat ALS that will be held in Orlando on March 12, 2017. You can join Diane’s team or donate here. All funds raised for the walk will go to the ALS Association.
Leaving a Legacy of Hope
For over 20 years, Diane has been running Free State Staffing, providing adjusters career opportunities within the insurance industry. She is currently grooming her son, Mike, to take over her role when she retires and acts as a consultant for the company.
In January, Free State Staffing will host a legacy party in her honor. It is an opportunity for everyone to pay tribute to Diane and to express the contribution she has made in their life.
Two people that will be in attendance is ReEmployAbility Co-founders, Debra Livingston and Frances Ford. Both have known Diane for over 20 years, and as they reflect over their time spent with her, they both expressed admiration of her inspirational business acumen, her grace, and her upbeat, positive attitude.
“Diane’s spirit has always been filled with such grace and optimism,” Debra said. “It is amazing that she hasn’t lost any of that through such a life-changing event. If anything, it has only enhanced those qualities and shed light on her strength and perseverance as well.”
Frances added, “Those qualities will help her not only in her battle with the disease, but with all of her advocacy initiatives as well. She is intelligent, driven, and is a fighter. There is no doubt that she will do amazing work, not only in her own journey, but helping others through theirs as well.”
Diane’s fight, advocacy, and optimism has been inspirational. Being diagnosed with a terminal, debilitating disease could – understandably – possibly lead to feelings of hopelessness. For Diane, it has had the adverse effect. She remains optimistic, grateful, and blessed.
“I have always loved the quote, ‘It is what it is…,’” she said. “I have always found it interesting that the rest of the quote is, ‘…because something is not as it should be.’ I think it perfectly applies to how I look at this disease. Something is not right but I can only deal with what I have each day! I’m grateful all the time that the disease seems to be progressing slowly for me. Many of the ALS community are not so lucky.”
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Posted on September 28, 2016
Over the past few years, we here at ReEmployAbility have experienced tremendous growth and are showing no signs of slowing down. We are a customer focused company, and take pride in the customer service standards we have set and maintained throughout the years. As we continue to grow, it is extremely important that we remain dedicated on customer satisfaction.
That is why we are excited to announce two additions to our team — a new Director of Sales and a Director of Quality Assurance. Bringing in this talent in these two new positions will help us stay consistent with our mission and our values as an organization.
Kristine De Jesus joins our team as Director of Quality Assurance. She brings over 10 years of experience and expertise in strategic business planning, training and development, project management, and organizational transformation.
“We are very pleased to welcome Kristine to our staff,” Co-Founder Debra Livingston said. “And we’re excited to add this new role to our company. Quality Assurance is critical to the customer. Because we have seen such tremendous growth and continue on that trajectory, it becomes increasingly important for our process to be efficient and maintain that customer focus. Kristine’s extensive team-building and project management experience is sure to enhance our leadership team.”
As Director of Quality Assurance, De Jesus will establish a corporate quality assurance system that promotes customer satisfaction and that positively impacts the financial performance of ReEmployAbility.
“As we continue to grow, our internal needs have changed,” Co-Founder Frances Ford said. “In order to provide the high level of customer satisfaction our clients have come to expect, Kristine will help us look at our overall internal operation, make sure we have sufficient staffing needs and have the right people, efficiently placed so that we can continue to offer the value for our services.”
Before joining ReEmployAbility, De Jesus was the Vice President of Global Workforce Management for Citibank. She has a distinguished career and a proven record of achieving strategic success.
“It feels great to be a part of an organization that helps so many people in the community and paves the way for an injured worker to make a major comeback after a minor setback,” De Jesus said. “I look forward to bringing my experience and breadth of knowledge to ReEmployAbility and being a part of its growth. I can’t wait to learn with everyone.”
Victoria Giuliani, our new Director of Sales, brings her over 25 years of retail executive management experience and client service expertise to the company.
“We are so excited to welcome Victoria to the team,” Co-Founder Debra Livingston said. “Bringing in a Director of Sales allows us to have a more focused approach to account management. Customer service and filling the needs of our clients is one of our highest priorities. With Victoria’s help, we can extend our reach as an organization and focus on customer service and filling the needs of those clients. This includes our non-profit partners. Getting back to not only our customer’s needs, but knowing that our services help the community as well.”
As Director of Sales, Giuliani will recruit, train, and develop the company’s sales and support team. She will also help determine company go-to-market strategies and spearhead major initiatives with existing clients and new prospects.
Before joining ReEmployAbility, Giuliani was the Vice President of Retail for J.Jill and before that she was the Vice President of Store Operations and Brand Presentation for Lane Bryant. She has a notable career within the retail industry and an extensive record of successfully shaping and directing all strategies required to achieve company goals.
“I am really grateful to have joined the ReEmployAbility team,” Giuliani said. “It is exciting to join a company that has set the standard in the industry and is growing at such a rapid, healthy pace. It is a pleasure to work with such talented people who are focused on providing such a great service to the community. I look forward to working with everyone and I am excited about the opportunities that lie ahead.”
Both Kristine and Victoria are sure to become great assets for our team and our clients. Their combined experience will not only benefit customer service for our current clients, but also benefit continued business development.