At ReEmployAbility, we pride ourselves on our attentiveness and quality customer service with each client. Our number one goal as a company is to make your day.
To ensure we uphold our commitment to provide excellent customer service, a critical position within the company is that of Transition2Work® Team Lead. They supervise our Placement Coordinators and encourage their growth in the company by supervising the day-to-day case load. They ensure their team members are motivated and performing consistently with our high standards. They also provide assistance as needed with their knowledge of various workers compensation laws in each jurisdiction.
Our Team Leads, and our Placement Coordinators under their direction, strive to make sure that each claim is treated with empathy and concern, remembering that at the heart of our business there is an injured worker who may be experiencing our service for the first time. We guide the injured worker, employer, and the not-for-profit through the entire process and follow-up with each party until the claim is closed so the injured worker can focus on healing while in the program.
Team Leads have to be flexible with their time and willing to assist where needed within their team. Our amazing Team Leads work every day for our clients to ensure every case is handled efficiently while providing the customer service ReEmployAbility has become known for in the industry.
Teams work closely together to provide each client’s claim exemplary service throughout the Transition2Work process. Our Team Leads have years of management and customer service experience and know how to provide fun and positive work environment that incentivizes growth and customer experience.
Meet the Team Leads who are working hard everyday to get our clients back to work and to help them understand the Transition2Work process:
“We have a common goal – returning people to work in a timely fashion and helping make this difficult time as easy as possible. In order to provide quality customer service, I try to instill the importance of taking each file and treating it with care; to go above and beyond for each one, as if it were the only case they were working on that day.”
“In our position, communication is key. Listening and reacting to the needs of the person we are talking to is important in showing empathy and letting them know we’re going to do what we can to make their experience as smooth as possible.”
“Since I began working at ReEmployAbility, I have seen such growth and excitement in our team. The work culture and camaraderie are unlike anything I have seen in previous positions.”
“In order to provide excellent customer service, collaboration within the team is essential. Working together as a unit always ensures success. As their team lead, when they succeed, the company succeeds.”
“I work for the best company in the world and it’s so much fun working here but then, on top of that, I get to give injured workers an opportunity to participate in their communities and return to work. It’s very rewarding to know that they are enriching themselves and their communities through our program, it’s a win-win all around.”