Every month ReEmployAbility recognizes a team member who goes above and beyond to “CARE” for our customers. Rea the CARE Bear travels from winner to winner and is a prestigious award in the ReEmployAbility office.
This month’s Rea CARE Bear Award goes the Desktop Support Technician who is always moving behind the scenes, Eric Smith!
Eric is being recognized for his flexibility as we’ve integrated new technology and hired more staff over the past month. His attitude and willingness to help always make him stand out, but he has handled his extra tasks this month with grace under pressure. No matter how busy he was he provided a great customer experience to our staff, keeping our technology running smoothly.
“Eric has a sense of urgency for every IT request, no matter how small, because he knows our technology keeps our business operating smoothly and our staff able to be productive,” said IT Manager Abby Torres. “Over the last month, he truly has delivered a delighting internal client experience, going above and beyond for every staff member.”
Eric has been with ReEmployAbility for almost two years and in that time has helped us transition into new offices and integrate new technologies while the business has grown exponentially; and he still manages to set up our training room for each new class of Placement Coordinators, fix computer issues, handle our phones and printers, and monitor automated workflows.
Rea the Care Bear is awarded by our Client Services Managers once a month to an employee who consistently provides exemplary customer service and continually goes above-and-beyond to meet our customers’ needs.
To us, our customers include all the people we serve: injured workers, claims professionals, not-for-profit partners, and our fellow employees. We believe every day and every interaction is a chance to “Make Their Day!”