Over the past few years, we here at ReEmployAbility have experienced tremendous growth and are showing no signs of slowing down. We are a customer focused company, and take pride in the customer service standards we have set and maintained throughout the years. As we continue to grow, it is extremely important that we remain dedicated on customer satisfaction.
That is why we are excited to announce two additions to our team — a new Director of Sales and a Director of Quality Assurance. Bringing in this talent in these two new positions will help us stay consistent with our mission and our values as an organization.
Kristine De Jesus joins our team as Director of Quality Assurance. She brings over 10 years of experience and expertise in strategic business planning, training and development, project management, and organizational transformation.
“We are very pleased to welcome Kristine to our staff,” Co-Founder Debra Livingston said. “And we’re excited to add this new role to our company. Quality Assurance is critical to the customer. Because we have seen such tremendous growth and continue on that trajectory, it becomes increasingly important for our process to be efficient and maintain that customer focus. Kristine’s extensive team-building and project management experience is sure to enhance our leadership team.”
As Director of Quality Assurance, De Jesus will establish a corporate quality assurance system that promotes customer satisfaction and that positively impacts the financial performance of ReEmployAbility.
“As we continue to grow, our internal needs have changed,” Co-Founder Frances Ford said. “In order to provide the high level of customer satisfaction our clients have come to expect, Kristine will help us look at our overall internal operation, make sure we have sufficient staffing needs and have the right people, efficiently placed so that we can continue to offer the value for our services.”
Before joining ReEmployAbility, De Jesus was the Vice President of Global Workforce Management for Citibank. She has a distinguished career and a proven record of achieving strategic success.
“It feels great to be a part of an organization that helps so many people in the community and paves the way for an injured worker to make a major comeback after a minor setback,” De Jesus said. “I look forward to bringing my experience and breadth of knowledge to ReEmployAbility and being a part of its growth. I can’t wait to learn with everyone.”
Victoria Giuliani, our new Director of Sales, brings her over 25 years of retail executive management experience and client service expertise to the company.
“We are so excited to welcome Victoria to the team,” Co-Founder Debra Livingston said. “Bringing in a Director of Sales allows us to have a more focused approach to account management. Customer service and filling the needs of our clients is one of our highest priorities. With Victoria’s help, we can extend our reach as an organization and focus on customer service and filling the needs of those clients. This includes our non-profit partners. Getting back to not only our customer’s needs, but knowing that our services help the community as well.”
As Director of Sales, Giuliani will recruit, train, and develop the company’s sales and support team. She will also help determine company go-to-market strategies and spearhead major initiatives with existing clients and new prospects.
Before joining ReEmployAbility, Giuliani was the Vice President of Retail for J.Jill and before that she was the Vice President of Store Operations and Brand Presentation for Lane Bryant. She has a notable career within the retail industry and an extensive record of successfully shaping and directing all strategies required to achieve company goals.
“I am really grateful to have joined the ReEmployAbility team,” Giuliani said. “It is exciting to join a company that has set the standard in the industry and is growing at such a rapid, healthy pace. It is a pleasure to work with such talented people who are focused on providing such a great service to the community. I look forward to working with everyone and I am excited about the opportunities that lie ahead.”
Both Kristine and Victoria are sure to become great assets for our team and our clients. Their combined experience will not only benefit customer service for our current clients, but also benefit continued business development.