At ReEmployAbility, we believe that great customer service is essential to our customers’ experience. This philosophy is paramount to our organization, and, two years ago we created a dedicated Client Services Department to support that belief. Today, we continue to recognize new opportunities to increase customer engagement and leverage customer feedback to continuously improve our services. As a result, we’ve recently made some new appointments to our team!
Additions to the team include:
Brenda Lovely, Client Relationship Manager: In her newly created role, Lovely will be dedicated to creating a high level of engagement with the company’s Transition2Work ® clients. She will serve as a liaison between Client Services and Operations to leverage customer feedback in effort to continuously improve the company’s service delivery.
Kelly Lawless, National Account Manager: In this newly created role, Lawless, will cultivate, maintain, and expand relationships with strategically important partners. Working closely with company stakeholders, Lawless will spearhead innovative solutions to meet customer needs and strengthen the customer experience.
Rebecca Schaefer, Client Services Manager: Rebecca joins our existing team of Client Services Managers to provide consultation and support to the company’s partners in the Midwest United States. She will work closely with Account Executive, Natalie Baughman to build and main strong relationships, provide ongoing client education and support, and quality assurance.
The new additions to the customer service team support ReEmployAbility’s commitment to proactive communication, responsive service, and exceeding our client’s expectations.
Director of Sales & Client Services, Victoria Giuliani said, “Customer service is paramount to our organization’s success. Two years after launching the Client Services Department, we continue to recognize new opportunities to increase customer engagement. With so much growth in the popularity of our Return-to-Work programs, we thought it was the right time to take additional steps to ensure we are continuing to provide our clients with the attention and quality service they deserve.”
Lovely added, “As a client-focused company, we take great pride in our rapid response track record throughout the years. I am extremely passionate about customer service and proactively seeking improvement so we can consistently deliver an exceptional experience.”
Lawless, who brings a decade of experience working with the company’s clientele to her new role added, “As an employee of ReEmployAbility for nearly ten years, I’ve experienced the dramatic growth firsthand. I am pleased to step into a role that will be instrumental in continuing to strengthen and grow our relationships.”
Have a question? Need to make a referral? Contact your Client Services Manager for assistance:
Client Services Manager Contact Information: